Frequently Asked
Questions

We are deeply committed to ensuring your donation has maximum impact. 97% of every donation goes directly to child care — covering medical treatment, surgery, medication, emergency healthcare, and family support programmes. Only 3% is used for essential operational costs such as secure payment processing and regulatory compliance. We publish a full breakdown in our independently audited annual financial report, available to any donor on request.

Every donation generates a unique reference ID (e.g. COS-20250101-XXXX) and an instant email receipt sent to the address you provided. You can use this reference ID at any time to request a full disbursement report showing exactly which child's treatment your funds contributed to. For bank transfers and cryptocurrency transfers, our finance team manually matches and confirms your payment within 24 hours and sends a confirmation email.

Yes — we currently accept donations via PayPal, Venmo, cryptocurrencies (Bitcoin, Tron, XRP, and USDT) and Gift cards. We are actively exploring additional options and hope to announce further support in a future update. If you'd like to donate a substantial amount, please contact us directly and we'll help arrange the best method for you.

You can reach our team in several ways. Email us at info@championsofsmile.com and we respond within one business day. You can also send us a message through our Contact page and a team member will get back to you promptly. For urgent matters, you can reach us directly on Telegram — click the "Chat on Telegram" button on our Contact page for an instant connection with our support team.

We believe every donor deserves to see the impact of their generosity. Once your donation is allocated to a child's treatment, you will receive a personalised case update by email — including the child's first name, condition, hospital, and treatment outcome. Monthly donors receive a detailed quarterly impact report. All donors receive our annual impact statement. You can manage your communication preferences at any time by emailing us or updating your settings through the link in any of our emails.